Terms of Service

1. The service

AutoArchive Mail is email-archiving software that runs on your own network. You connect it to your email provider (Outlook, Gmail, Microsoft 365, or IMAP-compatible) and it captures email directly to storage you control, for compliance and record-keeping purposes. Unlike a hosted or cloud service, the software runs on your own infrastructure — we do not host, process, or have access to your email content at any point.

2. Accounts and eligibility

You must provide accurate information when creating an account and are responsible for maintaining the confidentiality of your login credentials. You must have the authority to connect the mailbox(es) you configure for archiving — e.g. as the account owner or an authorized IT administrator for your organization.

3. Subscription, billing, and free trial

AutoArchive Mail is offered in three tiers (Solo, Team, Business), billed either monthly or annually as selected at signup. When you sign up, we save a payment method but do not charge you immediately. We then complete setup with you — typically within 2 weeks — after which your 14-day free trial begins. You will not be charged during the trial. If you do not cancel before the trial ends, your subscription converts automatically to a paid subscription at the rate for your selected tier and billing period, and recurring billing begins.

You may cancel at any time before or during the trial with no charge. You may also cancel at any time after conversion to a paid subscription; cancellation takes effect at the end of the current billing period, and we do not offer partial-period refunds. You can upgrade or downgrade your tier at any time; changes take effect at your next billing cycle.

If a payment fails, we will notify you and attempt to collect payment again before any suspension of service. As covered in Section 5, we do not have access to your archived data or the software running on your network, so a failed payment does not itself delete or affect anything already archived — it may result in the archiving software no longer being licensed to continue running until payment is resolved.

4. Acceptable use

You agree not to use the service to archive, transmit, or store content that is unlawful, or to use the service in a way that violates a third party's rights or applicable law (including data protection and privacy law applicable to the mailboxes you connect).

5. Data ownership and access

You retain ownership of the email content archived through the service. Archived data is delivered to storage under your control, and we retain no access to it — the software runs on your own network and does not transmit email content to us for any purpose, including troubleshooting or search indexing.

As part of configuring the service, you separately choose what happens to the original email in your connected mailbox once it has been archived: leave it unchanged, move it into a dedicated folder within your mailbox, or delete it from the mailbox. This choice is entirely yours, takes effect on your own systems, and deletion — if selected — is irreversible. You are responsible for choosing a setting consistent with your own organization's record-retention obligations, and for verifying (e.g. via the "move to folder" option) that archiving is working as expected before relying on a "delete" configuration.

6. Service availability

We aim to provide reliable software but do not currently offer a formal uptime SLA at any tier. Because the software runs on your own network rather than infrastructure we host, its availability depends substantially on your own systems and connectivity, not just factors under our control.

7. Termination

Either party may terminate the subscription per the billing terms above. Termination has no effect on data already archived to your storage destination — it remains exactly where it is, under your control, indefinitely; we hold no copy to retain, export, or delete. Any emails already moved or deleted from your mailbox prior to termination, per your own configuration under Section 5, are similarly unaffected — that action already took place on your own systems and is not reversed by ending your subscription. Termination simply stops any new archiving activity.

8. Limitation of liability

The service is provided "as is." To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential damages (including lost profits, lost data, or regulatory penalties) arising from your use of the service. Our total liability for any claim relating to the service is limited to the fees you paid us in the 12 months preceding the claim.

Because archiving destination and mailbox-deletion settings (Section 5) are configured and controlled by you, we are not liable for data loss resulting from your own configuration choices — including selecting a "delete from mailbox" setting before confirming that archiving to your chosen destination is working correctly.

9. Changes to these Terms

We may update these Terms from time to time. Continued use of the service after an update constitutes acceptance of the revised Terms. Material changes will be reflected by an updated "Last updated" date above.

10. Governing law

These Terms are governed by the laws of New South Wales, Australia, without regard to conflict-of-law principles.

11. Contact

Questions about these Terms can be sent via our contact form.